Privacy Policy

Last updated: December 19, 2025

At Neofys, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure platform.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, and password when you create an account
  • Payment Information: Billing address and payment method details (processed securely through our payment providers)
  • Usage Data: Information about how you use our services, including deployment logs, API calls, and feature usage
  • Technical Data: IP address, browser type, operating system, and device information
  • Communications: Any messages, feedback, or support requests you send to us

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience on our platform

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Your Consent: We may share your information with third parties when you give us permission
  • Service Providers: We share information with vendors, consultants, and service providers who need access to perform services on our behalf
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
  • Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security best practices
  • Automated backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a structured, machine-readable format
  • Object: Object to our processing of your personal information
  • Restrict: Request restriction of processing your personal information

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, if you disable cookies, some features of our service may not function properly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +1 (800) 555-5000

Address: Neofys Inc., 123 Cloud Street, San Francisco, CA 94102